Privacy Policy.

Introduction

Multiway Digital respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

Where applicable, we aim to process personal information in accordance with the principles of South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) .

Information We Collect

The information we collect depends on how you interact with Multiway Digital.

Information you provide directly

This may include:

• Your full name
• Email address
• Phone number
• Business or company name
• Website or domain information
• Services you are interested in
• Project requirements
• Estimated budget and preferred timeline
• Messages or information submitted through our forms
• Email marketing subscription information

Information collected automatically

When you use our website, certain technical information may be collected automatically through cookies, analytics technologies, server logs and similar tools.

This may include information such as:

• Device and browser information
• Approximate location derived from technical data
• Pages visited
• Traffic sources
• Interactions with website content
• General website usage and performance information

How We Use Your Information

We may use personal information where reasonably necessary to operate our business and provide our services.

Examples include:

• Responding to enquiries
• Preparing and discussing quotations
• Understanding your project requirements
• Providing requested services
• Communicating about an active project
• Providing customer support
• Improving our website and services
• Measuring website performance
• Maintaining website security
• Sending marketing communications where permitted
• Meeting applicable legal or regulatory obligations

We do not intend to use personal information for purposes that are materially incompatible with the reason it was originally collected without an appropriate basis for doing so.

Contact Forms & Quote Requests

When you complete a contact form or request a quote, Multiway Digital may collect the information you provide in order to understand your enquiry and respond to you.

Quote forms may request additional project information such as the services you require, whether you currently have a website or domain, your estimated budget and your preferred project timeline.

Submitting an enquiry or quote request does not automatically create a contractual relationship between you and Multiway Digital.

Email Marketing & Promotional Offers

Where you choose to subscribe to Multiway Digital marketing communications, we may use your email address to send occasional business updates, digital marketing insights, service information, promotions or special offers.

Where a promotional discount or other benefit is offered in connection with subscribing, that promotion may be subject to its own terms, eligibility requirements, expiry dates or exclusions.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending service-related communications where you are an existing customer or have an active enquiry or project with us.

Cookies, Analytics & Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and measure performance.

We may use analytics services such as Google Analytics or similar technologies to understand information such as website traffic, page views, visitor interactions and general website performance.

Some cookies may be necessary for the website to function, while others may be used for analytics, performance or marketing purposes.

You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

When We May Share Information

Multiway Digital does not sell your personal information.

We may share limited information with trusted third-party service providers where this is reasonably necessary to operate our website, communicate with customers, deliver services or manage our business.

These providers may include:

• Website hosting providers
• Email and communication providers
• Website and form technology providers
• Analytics providers
• Security and backup providers
• Cloud software and business service providers
• Professional advisers where reasonably necessary

We may also disclose information where required by law, legal process or an appropriate regulatory authority.

Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, reputable hosting infrastructure, security monitoring, backups and software updates.

No internet-based system can guarantee absolute security, and users should therefore exercise reasonable care when submitting information online.

How Long We Keep Information

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include periods necessary for providing services, maintaining appropriate business records, responding to enquiries, resolving disputes and meeting legal or regulatory requirements.

Retention periods may differ depending on the type of information and the nature of our relationship with you.

Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to request information about personal information we hold about you.

You may also request that we:

• Correct inaccurate personal information
• Update incomplete or outdated information
• Delete information where appropriate
• Stop certain forms of processing where applicable
• Stop sending direct marketing communications

We may need to verify your identity before processing certain privacy-related requests.

Third-Party Websites & Services

Our website may contain links to third-party websites, platforms or services.

Multiway Digital does not control the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information to those services.

Some service providers used by our business may process information using systems or infrastructure located outside South Africa.

Where applicable, we aim to use reputable providers and handle such processing in a manner consistent with applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, technologies or legal obligations change.

The latest version will be published on this page and the "Last updated" date at the top of the policy will be revised where appropriate.

Privacy Enquiries

If you have questions about this Privacy Policy, would like to exercise a privacy-related right or have a request concerning your personal information, please contact Multiway Digital.